Refund policy

Return Policy: We want you to be completely satisfied with your purchase from our Bailey & Jools website. If for any reason you are not satisfied, we offer a hassle-free return policy. Here are the important details:

1. Return Eligibility: You may return any item purchased from this website within 14 days of receiving it for a full refund, excluding shipping charges. The item must be in its original condition, unused and all original tags attached to it.
2. Return Process: To initiate a return, please contact our customer service team at info@baileyjools.com with the order number and reason for the return. We will provide instructions on how to return the product.
3. Return Costs: All shipping costs for returns are the sole responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund: Once we receive your return, we will inspect the item to ensure that it meets the eligibility criteria. If the eligibility criteria are met, we will issue a refund of your original payment within 14 business days.
5. Defected or Damaged Items: If you receive a defective or damaged item, please contact us as soon as possible. We will work with you to resolve the issue and provide a replacement or refund as necessary.
6. Exchange: We do not offer exchanges. If you wish to exchange an item, please return the item for a refund, and place a new order.
7. We cannot accept returns on sale items or gift cards.
8. Unfortunately we can’t change/cancel an order once placed on this website.

 Bailey & Jools reserves the right to decline a refund or return if the products show any indications of use, changes, improper handling, or harm. In case the return is denied, the customer will be responsible for paying the shipping costs of returning the item.